Uploaded image for project: 'IGB'
  1. IGB
  2. IGBF-3104

Investigate IGB crash on MacOS

        Details

        • Story Points:
          3
        • Epic Link:
        • Sprint:
          Spring 7 2022 Mar 28 - Apr 8, Spring 8 2022 Apr 11 - Apr 22

          Description

          Please attached report.

          User sent this email:

          My MacBook Pro is macOS Monterey 12.3.1. It is a M1 pro with a Memory of 16GB.

          I installed the most current version of IGB 9.1.10. When I open the RNA seq data, in a few minutes the IGB crashes, shown in a attached file.

          It happens again and again. Now, even I open the IGB without reading and loading any data, it also crashes in several minutes.

          I also installed the SAME IGB in other MacPro macOS Big Sur 11.6, with a processor 2.7 GHz dual core intern core I5 and a memory of 8GB 1867MHz DDR3. The IGB version display 9.1.8. Why it displays different version even I install the same IGB file? However, the IGB does not crash in this computer.

          For this task, determine why the above behavior happened.

          Report from user is attached (see PDF).

            Attachments

              Issue Links

              relates to

              Bug - A problem which impairs or prevents the functions of the product. IGBF-3126 Investigate Monterrey upgrade problem

              • Blocker - Blocks development and/or testing work, production could not run.
              • Closed

              Task - A task that needs to be done. IGBF-2569 Create a new docker image with latest version of install4J

              • Major - Major loss of function.
              • Closed

              Task - A task that needs to be done. IGBF-3113 Make new Docker image with version 9 Install4J and Zulu JDKs to build IGB

              • Major - Major loss of function.
              • Closed

                Activity

                Ascending order - Click to sort in descending order
                aloraine Ann Loraine created issue -
                aloraine Ann Loraine made changes -
                Field Original Value New Value
                Epic Link IGBF-1765 [ 17855 ]
                aloraine Ann Loraine made changes -
                Issue Type Task [ 3 ] Bug [ 1 ]
                Sprint Spring 7 2022 Mar 28 - Apr 8 [ 142 ]
                aloraine Ann Loraine made changes -
                Attachment problem report on IGB.pdf [ 17214 ]
                nfreese Nowlan Freese made changes -
                Assignee Nowlan Freese [ nfreese ]
                nfreese Nowlan Freese made changes -
                Status To-Do [ 10305 ] In Progress [ 3 ]
                nfreese Nowlan Freese made changes -
                Assignee Nowlan Freese [ nfreese ]
                nfreese Nowlan Freese made changes -
                Status In Progress [ 3 ] To-Do [ 10305 ]
                nfreese Nowlan Freese made changes -
                Attachment IGB Crashing.txt [ 17217 ]
                aloraine Ann Loraine made changes -
                Sprint Spring 7 2022 Mar 28 - Apr 8 [ 142 ] Spring 7 2022 Mar 28 - Apr 8, Spring 8 2022 Apr 11 - Apr 22 [ 142, 143 ]
                aloraine Ann Loraine made changes -
                Rank Ranked higher
                aloraine Ann Loraine made changes -
                Status To-Do [ 10305 ] In Progress [ 3 ]
                aloraine Ann Loraine made changes -
                Link This issue relates to IGBF-2569 [ IGBF-2569 ]
                aloraine Ann Loraine made changes -
                Assignee Ann Loraine [ aloraine ]
                nfreese Nowlan Freese made changes -
                Attachment JavaApplicationStub-2022-04-28-072227.ips [ 17224 ]
                aloraine Ann Loraine made changes -
                Status In Progress [ 3 ] Needs 1st Level Review [ 10005 ]
                aloraine Ann Loraine made changes -
                Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
                aloraine Ann Loraine made changes -
                Status First Level Review in Progress [ 10301 ] Ready for Pull Request [ 10304 ]
                aloraine Ann Loraine made changes -
                Status Ready for Pull Request [ 10304 ] Pull Request Submitted [ 10101 ]
                aloraine Ann Loraine made changes -
                Status Pull Request Submitted [ 10101 ] Reviewing Pull Request [ 10303 ]
                aloraine Ann Loraine made changes -
                Status Reviewing Pull Request [ 10303 ] Merged Needs Testing [ 10002 ]
                aloraine Ann Loraine made changes -
                Status Merged Needs Testing [ 10002 ] Post-merge Testing In Progress [ 10003 ]
                aloraine Ann Loraine made changes -
                Resolution Done [ 10000 ]
                Status Post-merge Testing In Progress [ 10003 ] Closed [ 6 ]
                aloraine Ann Loraine made changes -
                Link This issue relates to IGBF-3113 [ IGBF-3113 ]
                aloraine Ann Loraine made changes -
                Assignee Ann Loraine [ aloraine ] Nowlan Freese [ nfreese ]
                aloraine Ann Loraine made changes -
                Link This issue relates to IGBF-3126 [ IGBF-3126 ]
                nfreese Nowlan Freese made changes -
                Fix Version/s 9.1.10 Major Release [ 10700 ]

                  People

                  • Assignee:
                    nfreese Nowlan Freese
                    Reporter:
                    aloraine Ann Loraine
                  • Votes:
                    0 Vote for this issue
                    Watchers:
                    2 Start watching this issue

                    Dates

                    • Created:
                      Updated:
                      Resolved: