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  1. IGB
  2. IGBF-2306

Fix: User reports .dmg file is damaged

        Details

        • Type: Task
        • Status: Closed (View Workflow)
        • Priority: Major
        • Resolution: Done
        • Affects Version/s: None
        • Fix Version/s: None
        • Labels:
        • Story Points:
          3
        • Epic Link:
        • Sprint:
          Spring 5 : 16 Mar to 27 Mar, Spring 6 : 30 Mar to Apr 10

          Description

          The IGB 9.1.4 installer and master branch installers have a problem:

          When a Mac user downloads and tries to run the installer, an error appears. The error states that the disk is damaged and should be put in the trash.

            Attachments

              Issue Links

              blocks

              Task - A task that needs to be done. IGBF-2303 Investigate: New version of ProtAnnot not getting installed by App Store

              • Major - Major loss of function.
              • Closed
              is blocked by

              Bug - A problem which impairs or prevents the functions of the product. HELP-313 9.0.1.dmg when opening in mac os mojave prompts the file is damaged

              • Closed

              Bug - A problem which impairs or prevents the functions of the product. IGBF-1458 Fix problem installing on Mojave (Mac OS 10.14)

              • Blocker - Blocks development and/or testing work, production could not run.
              • Closed

                Activity

                Ascending order - Click to sort in descending order
                ann.loraine Ann Loraine created issue -
                ann.loraine Ann Loraine made changes -
                Field Original Value New Value
                Epic Link IGBF-1765 [ 17855 ]
                ann.loraine Ann Loraine made changes -
                Rank Ranked higher
                ann.loraine Ann Loraine made changes -
                Status To-Do [ 10305 ] In Progress [ 3 ]
                ann.loraine Ann Loraine made changes -
                Assignee Ann Loraine [ aloraine ] Prutha Kulkarni [ prutha ]
                ann.loraine Ann Loraine made changes -
                Story Points 0.25 2
                ann.loraine Ann Loraine made changes -
                Link This issue blocks IGBF-2303 [ IGBF-2303 ]
                ann.loraine Ann Loraine made changes -
                Link This issue is blocked by IGBF-1458 [ IGBF-1458 ]
                ann.loraine Ann Loraine made changes -
                Link This issue is blocked by HELP-313 [ HELP-313 ]
                ann.loraine Ann Loraine made changes -
                Story Points 2 3
                Sprint Spring 5 : 16 Mar to 27 Mar [ 90 ]
                Labels Advanced
                nfreese Nowlan Freese made changes -
                Sprint Spring 5 : 16 Mar to 27 Mar [ 90 ] Spring 5 : 16 Mar to 27 Mar, Spring 6 : 30 Mar to Apr 10 [ 90, 91 ]
                nfreese Nowlan Freese made changes -
                Rank Ranked higher
                pooja.nikhare Pooja Nikhare (Inactive) made changes -
                Status In Progress [ 3 ] Needs 1st Level Review [ 10005 ]
                ann.loraine Ann Loraine made changes -
                Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
                ann.loraine Ann Loraine made changes -
                Status First Level Review in Progress [ 10301 ] Ready for Pull Request [ 10304 ]
                ann.loraine Ann Loraine made changes -
                Status Ready for Pull Request [ 10304 ] Pull Request Submitted [ 10101 ]
                ann.loraine Ann Loraine made changes -
                Status Pull Request Submitted [ 10101 ] Reviewing Pull Request [ 10303 ]
                ann.loraine Ann Loraine made changes -
                Status Reviewing Pull Request [ 10303 ] Merged Needs Testing [ 10002 ]
                ann.loraine Ann Loraine made changes -
                Status Merged Needs Testing [ 10002 ] Post-merge Testing In Progress [ 10003 ]
                ann.loraine Ann Loraine made changes -
                Resolution Done [ 10000 ]
                Status Post-merge Testing In Progress [ 10003 ] Closed [ 6 ]
                ann.loraine Ann Loraine made changes -
                Summary User reports .dmg file is damaged Fix: User reports .dmg file is damaged

                  People

                  • Assignee:
                    prutha Prutha Kulkarni (Inactive)
                    Reporter:
                    ann.loraine Ann Loraine
                  • Votes:
                    0 Vote for this issue
                    Watchers:
                    3 Start watching this issue

                    Dates

                    • Created:
                      Updated:
                      Resolved: